Closing the Loop | [...]

Most of the devices in our life, from our cars to our homes, are “entropic,” which is to say they get worse over time. Every day they become more outmoded. But phones and drones are “negentropic” devices. Because they are connected, they get better, because the value comes from the software, not hardware. Although my device was made in December of last year, it just got a new software update today. It all of a sudden got new features, and it got better performance, and it’s going to continue to get better and better for years, until we’ve reached the limits of its hardware. All connected devices are potentially negentropic devices, which is a very big deal—a reversal of the arrow of consumer experience. (Source)

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